Think Tank

Posts selected by CustomerThink founder Bob Thompson for discussion. Please join in! top 10 discussions of the past year.

Have you got what it takes to be a phoenix in...

Adrian Swinscoe -

CX…inside Customer Support?

Nicholas Zeisler -

The Flipside of “The Social Dilemma” – Analytics as the Hero

Jonathan Moran -

The Key to Great CX? Balancing Delight and Ease

Sarah-Nicole LeFlore -

Customer Experience And Politics: Do They Mix?

Adrian Swinscoe -

Are your Customers the goal…Or just part of the machine?

Nicholas Zeisler -

Learn How CX Was the Key Theme in Jeff Bezos’s Recent...

Sarah-Nicole LeFlore -

Trust is More Important Than NPS or CSAT

Tom Anderson -

Now’s not the time to be cutting customer experience funding.

Bob Azman -

Net Promoter Score – Something Every Sales Leader Should Use

Illugi Hjaltalín -

Should we be selling ‘solutions’ or outcomes?

Bob Apollo -

Why It’s Time to Rethink Personalization

David Dodd -

Are You Ready to Go Exclusive with Jane, Your Digital Concierge?

Liliana Petrova -

CX-based Compensation Systems – Do They Work?

Sarah-Nicole LeFlore -

When To Fire A Customer

Syed Balkhi -

Why 1 in 4 of You Will Lose Your Job in...

Jim Tincher -

Convenience over Privacy? Paying Attention to Consumer Trends

Joseph Michelli -

The Future of CX: Five Customer Experience Trends for 2020 and...

Jeannie Walters -

You can’t handle the truth – why most leaders say they...

Christopher Brown -

Why Spirit Airlines’ and Ryan Air’s Customer Experience is Better than...

Jim Tincher -

New Posts

Stakeholders At The Emotional Crossroads: Stay Or Go?

Michael Lowenstein -

Slaying 6 Myths on Remote Visual Support

Liad Churchill -

Learn Everything You Need to Know About CX From ’80s Music

Jim Tincher -

How to Enhance Your Ecommerce Website for Long-term Success?

Nitin Nimbalkar -

Experience Design – The Journey to Resonate with Customer and Employees… or Not

Ricardo Saltz Gulko -
Thomas Wieberneit on How CDPs Help Traditional Companies Level the Playing Field With Digital Natives
  • Denyse Drummond-Dunn on How to Take Local Brands Global: The 5 Golden Rules
  • Chudovo on 5 Terrible Ecommerce Marketing Automation Mistakes to Avoid in the Future
  • Martin Lawlor on How to Take Local Brands Global: The 5 Golden Rules
  • Wally1 on The True Cost of Losing a Customer
  • Connies Peicher on The Real Reason you Purchase a Dyson Vacuum Cleaner
  • rachel frampton on How to retain and care for your employees during the corona virus crisis
  • Taylor Hicken on 10 Tips for Effective Communication with Customers
  • Ian Golding on The Customer Experience ‘7 Year Itch’! A frank and honest assessment of the CX profession
  • Dave Fish on A Recipe for CX Success: It’s About Authenticity, Not Perfection