Think Tank

Posts selected by CustomerThink founder Bob Thompson for discussion. Please join in! top 10 discussions of the past year.

Customer Experience And Politics: Do They Mix?

Adrian Swinscoe -

Are your Customers the goal…Or just part of the machine?

Nicholas Zeisler -

Learn How CX Was the Key Theme in Jeff Bezos’s Recent...

Sarah-Nicole LeFlore -

Trust is More Important Than NPS or CSAT

Tom Anderson -

Now’s not the time to be cutting customer experience funding.

Bob Azman -

Net Promoter Score – Something Every Sales Leader Should Use

Illugi Hjaltalín -

Should we be selling ‘solutions’ or outcomes?

Bob Apollo -

Why It’s Time to Rethink Personalization

David Dodd -

Are You Ready to Go Exclusive with Jane, Your Digital Concierge?

Liliana Petrova -

CX-based Compensation Systems – Do They Work?

Sarah-Nicole LeFlore -

When To Fire A Customer

Syed Balkhi -

Why 1 in 4 of You Will Lose Your Job in...

Jim Tincher -

Convenience over Privacy? Paying Attention to Consumer Trends

Joseph Michelli -

The Future of CX: Five Customer Experience Trends for 2020 and...

Jeannie Walters -

You can’t handle the truth – why most leaders say they...

Christopher Brown -

Why Spirit Airlines’ and Ryan Air’s Customer Experience is Better than...

Jim Tincher -

Why trying to out-wow competition can backfire in B2B customer experience

Megan Burns -

Value For Customers: The New Frontier For CX Professionals

Maxie Schmidt-Subramanian -

Net Promoter Score (NPS) – Still useful or ineffective?

Ellie English -

Could a “Customer Success” Mindset Save the CX Industry?

Bob Thompson -

New Posts

A Winning Approach to Realizing Long-Term Business Value with Intelligent Automation

Chris Huff -

Demo “Storylines”: The Journey, The Destination, or Both

Peter Cohan -

How to Exceed Customer Expectations with Omnichannel Strategies

Julie Weishaar -

How to Improve Your Small Business Customer Experience

Raya Khashab -

7 Customer Support Services That Make Sense to Outsource

Margarita Hakobyan -
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