News

Learn how to get your press releases posted here.

Phrasee enters $8.5 Billion Customer Experience (CX) Market with First Technology to Optimize Brand...

News Editor -

OpenText Announces New Content Services Platform to Power Modern Work in the Cloud

News Editor -

Cloud Editions 21.2 Enables Organizations to Grow with OpenText

News Editor -

Pega Process AI Delivers Self-Optimizing Process Automation

News Editor -

SurveyMonkey Launches AI-Powered Brand and Industry Tracking Solutions to Provide a More Agile Approach...

News Editor -

Cortical.io Message Intelligence Solution Improves Accuracy of Processing Unstructured Documents

News Editor -

M-Files Acquires Hubshare to Strengthen External Content Sharing and Collaboration, Deliver Best-in-Class Digital Client...

News Editor -

Mirakl and PunchOut2Go Announce Partnership to Offer Industry-First Comprehensive B2B Enterprise Marketplace Solution for...

News Editor -

Simplr Announces Partnership and Integration with Gladly

News Editor -

81% of Executives Surveyed Cite Digital Adoption as a Differentiator, But Only 20% Rate...

News Editor -

Vivantio launches new service management product suite to serve growing B2B service firms

News Editor -

Seismic Spring 2021 Release Delivers Capabilities to Optimize AI-Guided Selling Experience for Next Era...

News Editor -

Gaps + Holes in Marketing Teams Impact Business Performance

News Editor -

CX Pandemic Survey: U.S. Consumers’s Shift to Digital Here to Stay; Online Banking, Shopping...

News Editor -

C-suite at “visionary” companies consider sales enablement a strategic business priority, according to new...

News Editor -

Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization

News Editor -

In New Independent Research Study 81% of Brands Say Customers Expect Faster Customer Service...

News Editor -

Introducing Cresta for Voice: Expertise-AI for Phone-Based Sales and Service Teams

News Editor -

SalesLoft Launches Industry First Deal Engagement Score

News Editor -

The Launch of the European Customer Experience Organization

News Editor -

New Posts

Four Essential Attributes of Outstanding B2B Customer Experience

David Dodd -

Interview: Kate Nightingale of Style Psychology

Jim Tincher -

Actions Speak Louder Than Words: Why Should You Use Animated Videos in Marketing

Dana Kachan -

Data Driven marketing, a phased approach

Jaime Jimenez -

How to set up a virtual customer journey mapping workshop

Matthias Baldauf -
Chris Thomas on Why the Customer Experience Is Causing the C-Suite to Lose Sleep
  • Hassan Mansoor on 11 Ways to Enhance Customer Experience with Content Marketing
  • Apurva Desai on Top 10 Web Development Trends in 2021
  • Gautam Mahajan on What’s Value Got to Do With It | Team Member and Customer Experience Value
  • Jako on “New”, “Improved” – (but not as good) Why do companies change successful products?
  • Joquim on 11 Ways to Enhance Customer Experience with Content Marketing
  • Chris Thomas on The Surprising Ways Companies Can Manage Growth through Customer Service
  • Olivia Parker on How to keep your remote agents engaged
  • Lynn Hunsaker on B2B CX Metrics & ROI Maturity: Linking Customer Expectations to Business Performance
  • Steven Ramirez, Beyond the Arc on B2B CX Metrics & ROI Maturity: Linking Customer Expectations to Business Performance
  • CustomerThink