TTEC Unveils New Customer Experience Trends with Release of its 2021 CX Trends Report
News Editor -
Serviceaide Announces Integration of the Luma Virtual Agent with its Point of Business Service...
News Editor -
Sprinklr Announces Integration with Quora
News Editor -
Twilio Segment Highlights Future of CDP Industry in New Report
News Editor -
MetaCX and Valuize Launch Co.Lab To Help B2B SaaS Companies Transform Value Selling and...
News Editor -
Verint Introduces Digital Behavior Analytics to Understand How Customers Navigate Digital Properties and to...
News Editor -
Unbabel Launches COMET, Blazing New Trail for Ultra-Accurate Machine Translation
News Editor -
Sales Mastery Launches Digital Platform for Advisory Services Clients
News Editor -
Serviceaide Expands Offerings and Global Customer Base with Acquisition of Wendia, a Leader in...
News Editor -
Seismic Fall 2020 Release Extends Content Analytics Capabilities, Helping Revenue Teams Maximize Performance
News Editor -
Smart Communications Study Spotlights Need for Accelerated Shift to Digital Conversations Due to COVID-19
News Editor -
STUDY: Majority of U.S. Shoppers Are Buying More Online, but Are Fatigued by Barrage...
News Editor -
Mid-Pandemic Ecommerce consumer report finds increased e-commerce spending set to continue after Pandemic ends
News Editor -
Report Finds Customer Centric Organizations Perform 3X Better Than Their Peers
News Editor -
Pega Introduces First RPA Auto-balancing Feature for Hands-Free Bot Workload Management
News Editor -
Cyara Debuts New Customer-Focused, Value-Driving Support Services
News Editor -
VereQuest Launches e-Learning Suite to Address Growing Customer Expectations and Support Work-at-USTD泰达币交易平台_泰达币官网aphome Agents
News Editor -
Intercom’s New Research Reveals 5 Transformative Customer Support Trends
News Editor -
Retailers Must Deliver Better On- and Offline Experiences or Miss Out on Reduced Peak...
News Editor -
Salesforce Introduces Revenue Cloud to Help Businesses Accelerate Revenue Growth Across Any Channel
News Editor -
123...260Page 1 of 260
New Posts
Stakeholders At The Emotional Crossroads: Stay Or Go?
Michael Lowenstein -
Slaying 6 Myths on Remote Visual Support
Liad Churchill -
Learn Everything You Need to Know About CX From ’80s Music
Jim Tincher -
How to Enhance Your Ecommerce Website for Long-term Success?
Nitin Nimbalkar -
Experience Design – The Journey to Resonate with Customer and Employees… or Not
Ricardo Saltz Gulko -
Thomas Wieberneit on How CDPs Help Traditional Companies Level the Playing Field With Digital Natives
Denyse Drummond-Dunn on How to Take Local Brands Global: The 5 Golden Rules
Chudovo on 5 Terrible Ecommerce Marketing Automation Mistakes to Avoid in the Future
Martin Lawlor on How to Take Local Brands Global: The 5 Golden Rules
Wally1 on The True Cost of Losing a Customer
Connies Peicher on The Real Reason you Purchase a Dyson Vacuum Cleaner
rachel frampton on How to retain and care for your employees during the corona virus crisis
Taylor Hicken on 10 Tips for Effective Communication with Customers
Ian Golding on The Customer Experience ‘7 Year Itch’! A frank and honest assessment of the CX profession
Dave Fish on A Recipe for CX Success: It’s About Authenticity, Not Perfection
MarketPlace
Featured Listings
Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international ity on customer relationships, Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.
Best Practices to Prove the Business Value of Customer Experience
CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.
How to Sustain Relationships with Customers and Employees During the COVID-19 Crisis
CustomerThink’s Advisors – global thought leaders in customer experience, marketing, sales, customer service, customer success, and employee engagement – share their advice on how to sustain positive relationships with your customers and employees during the COVID-19 crisis.